Customer Engagement Tools

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Definition

Tools that facilitate conversations between customers, brands and other consumers include interactive community forums, consumer feedback mechanisms, engaging calls-to-action, frequent buyer programs, promotional tools and contests with leaderboards. 

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Subcategories

Contests & Sweepstakes

Gamification

Online Forums

Online Voting

Products

1World Platform
By 1World Online
The 1World Platform is a comprehensive digital data collection solution. 1World's Global Platform consists of highly engaging tools, content, and powerful analytics to boost performance and revenue. With support for 27 languages, they can help you su...
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5050 Central 50/50 Raffle
By Ascend Fundraising Solutions
A 50/50 raffle is a fundraising concept where everyone wins. Tickets are sold to fans and event attendees; the proceeds of each purchased ticket goes into a centralized jackpot. To end the draw, a winning number is randomly selected with the lucky wi...
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ADfits
By ADfits
The ADfits platform leverages gamification methods and social media to drive sales, engagement and loyalty in order to achieve measurably improved ROI.
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AdvocateAnywhere
By Influitive
Nurture relationships with your advocates wherever they interact with your company using AdvocateAnywhere. This embeddable advocacy solution lets you uncover new brand advocates on your website, inside an application, or a digital property you own. C...
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AwardReg
By eRSVP
AwardReg is a custom, ASP-structured application that manages and automates online judging, contest entries and awarding processes. AwardReg is built to facilitate entries online, categorize award entries, approve and reject entries, and allow judges...
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Backstage
By SpotMe
Backstage is a content and app management system that guides users in building and managing their event app. The tool supports every SpotMe event and provides opportunities for moderating events and managing app data.
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Badging App
By Questionmark
Questionmark's Badging App enables organizations to issue digital badges based on outcomes of assessments delivered via Questionmark OnDemand.
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Bazaarvoice Connections
By Bazaarvoice
Bazaarvoice Connections is a platform hosting authentic ratings and reviews and questions and answers on nearly 2,000 retail and brand websites globally. Connections puts the user's brand into those conversations. Connections is an online portal wher...
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Bazaarvoice Ratings & Reviews
By Bazaarvoice
Bazaarvoice Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop, and enables you to reach more people and influence more purchases. Collect authentic reviews and photos from your customers, create a r...
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BoardReader
By BoardReader
The BoardReader application searches for, locates, and displays information from multiple web sources, such a online forums, message boards, blogs, news sources, and videos. The BoardReader application is a feed aggregator.
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