Customer Engagement Tools

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Definition

Tools that facilitate conversations between customers, brands and other consumers include interactive community forums, consumer feedback mechanisms, engaging calls-to-action, frequent buyer programs, promotional tools and contests with leaderboards. 

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Subcategories

Contests & Sweepstakes

Customer Engagement Platforms

Customer Onboarding

Engagement Tools

Fan-Based Marketing

Gamification

Loyalty Management

Online Forums

Online Voting

Products

1World Platform
By 1World Online
The 1World Platform is a comprehensive digital data collection solution. 1World's Global Platform consists of highly engaging tools, content, and powerful analytics to boost performance and revenue. With support for 27 languages, they can help you su...
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Agora
By Agora
Agora.io is a platform for real-time customer engagement, enabling marketers to make meaningful human connections through live video, voice calls or recorded messages. Architected to withstand sudden spikes in traffic, gracefully scaling from one to ...
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Alida Touchpoint
By Alida
Alida Touchpoint offers a mobile-first application designed to quickly and visually engage customers with questions relevant to their experiences. With Alida Touchpoint, brands easily connect with their customers and potential customers to collect fe...
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Antavo
By Antavo
Antavo launches viral promotions and campaigns in an effort to grow a client’s email list and familiarize them with their core audience: contests (photo, video, story, presentation, Instagram, audio), sweepstakes (draw, quiz, poll), and deals (group ...
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Apex Loyalty
By Apex Loyalty
Apex Loyalty is a cloud-based loyalty marketing & incentive automation app developed on the Salesforce platform.
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Ascend 50/50 Solution
By Ascend Fundraising Solutions
A 50/50 raffle is a fundraising concept where everyone wins. Tickets are sold to fans and event attendees; the proceeds of each purchased ticket goes into a centralized jackpot. To end the draw, a winning number is randomly selected with the lucky wi...
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Awardit
By Awardit
Awardit is a loyalty solution for B2B and B2C companies, as well as employee motivation. Awardit operates everything from standalone programs to complex coalition programs with hundreds of partners.
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AwardReg
By eRSVP
AwardReg is a custom, ASP-structured application that manages and automates online judging, contest entries and awarding processes. AwardReg is built to facilitate entries online, categorize award entries, approve and reject entries, and allow judges...
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Badging App
By Questionmark
Questionmark's Badging App enables organizations to issue digital badges based on outcomes of assessments delivered via Questionmark OnDemand.
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Bazaarvoice Connections
By Bazaarvoice
Bazaarvoice Connections is a platform hosting authentic ratings and reviews and questions and answers on nearly 2,000 retail and brand websites globally. Connections puts the user's brand into those conversations. Connections is an online portal wher...
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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