Customer Engagement Platforms

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Definition

A customer engagement platform is a software that helps you engage with your customers through every touchpoint they could possibly have with your organization. It houses a database of connected content and tracks your audience as they transform from strangers to prospects to customers and eventually to promoters.

Source: New Breed Marketers

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Products

CrowdTwist is a cloud-based multichannel loyalty and engagement platform. Using CrowdTwist's platform, clients are able to reach and engage customers across Web, social, mobile, email, in-store, etc. using a tailored set of activities and benefits/re...
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CustomerSpec is a powerful texting kit for small businesses. Get online reviews, conduct customer surveys and automate text marketing.
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By DNN
Evoq Engage is a customer engagement solution that encourages user-generated content via a newsfeed, discussion and idea forums, and blogs.
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FreshLime is a customer engagement platform that brings together your customer, transaction, and marketing data to provide you valuable insights into each of your customers. Their Artificial Intelligence engine (SAM, short for Smart Automated Marketi...
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Gamooga is an omni-channel customer engagement platform backed by a powerful predictive analytics engine.
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Help.com is a simple platform for customer conversations that makes it easier to create relationships, stay in contact, and keep customers happier — with integrated live chat, help desk, and more.
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Incentivebank combines reward, recognition, gamification and communication into a branded, online engagement hub for employees, sales channels and customers.
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By Womply
Womply Insights is a complete software-as-a-service (SaaS) suite that helps small businesses boost their reputations, engage their customers, and monitor their businesses.
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By Lucep
Lucep is an omnichannel customer engagement solution. Receive immediate call-back requests and real-time lead analytics to meet prospects where they’re at in the funnel. Connect and manage all your leads in a simple call list. Lucep integrates with y...
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By USAN
Metaphor Engage is an omni-channel customer engagement platform that integrates the service (web, SMS, social, phone) and backend channels to offer customers a seamless experience.
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