Customer Experience tools

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Definition

Customer Experience tools help enterprises  monitor, respond, and improve key interactions with a brandas that prospect along the customer journey and incorporate customer feedback into every decision. Tools in this category may include CX platforms, survey tools, and Voice of the Customer tools. 

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Products

9Lenses is an innovative digital platform for consulting agencies designed to pull all data from surveys, spreadsheets, presentations and hard drives and centralize everything in a digital library.
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By RAADZ
RAADZ uses gamification to provide a test market for your ads where users are going to pay attention and put thought into their responses.
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AnswerCrowd connects businesses and consumers together in a transparent and open, yet commercially confident, platform. Real-time market research data, from real Americans direct to your desk – unfiltered and unbiased – the instant you request it. Qu...
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With the Applause Platform, you can set up tests and projects, view test case results, bug reports, user feedback/market insights reports, and more from a single interface. All community submissions are instantly available and include reproduction st...
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AskNicely leverages the Net Promoter Score (NPS) framework to gather customer feedback, providng marketers with with online dashboards, instant alerts and weekly email reports across the entire business. The platform can be sliced into segments, chan...
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Bazaarvoice Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop, and enables you to reach more people and influence more purchases. Collect authentic reviews and photos from your customers, create a r...
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Bizrate Insights is a freemium shopper survey tool that enables retailers to collect and analyze a wide range of omni-channel marketing insights. Bizrate Insights can be easily embedded into any web or mobile site, even included as a URL on store sal...
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BlueX is survey software that gives you the possibility to create surveys as simple or as complex as needed. With BlueX’s free-form editor, you can craft exactly how you want your survey to look and ask the questions that are important to you. BlueX ...
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Boolean is an easy but powerful single-question survey email. With Boolean, it's easier than ever to get tons of feedback. Recipients can respond by clicking on an answer, and marketers can view all responses in a user-friendly, constantly updated da...
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Branding Brand launched the Branding Brand Index (BBI) as a way of measuring the shopping experiences across a retailer’s online and in-store sales channels. It's a customer-driven qualitative analysis of a brand’s eCommerce experience from the shopp...
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